Privacy Policy

Last updated: 1 October 2026

TechToony FZC (“TechToony”, “we”, “us”) builds and operates AI chat and voice agents on behalf of businesses. This policy explains what personal data we handle when you message one of those agents — on WhatsApp, on a website chat widget, or by phone — and what rights you have over it.

Our role. When you message a business through one of our agents, that business is the data controller — it decides why your data is collected. TechToony is the data processor: we run the software on that business’s instructions. If you want your data deleted, you can contact either the business or us, and we will act on it.

1. What we collect

We collect only what is needed to answer you and fulfil your order.

Data	Why
Your WhatsApp phone number (or web chat session ID)	To route the conversation back to you and recognise you on return
Your name, if you give it	To address you, and to put a name on an order
The messages you send and our replies	To hold a coherent conversation and let staff review it if you ask for a person
Images you send	Only where the agent supports them, e.g. a payment receipt
Your basket and order details	To take and fulfil the order
Delivery address and contact number, where an order needs delivery	To deliver the order
Message timestamps and counts	Service operation, abuse prevention and billing the business

We do not ask for or store card numbers, bank details or government ID. Payments are handled on the business’s own checkout or payment provider, never inside the chat.

2. How we use it

To answer your questions and recommend products
To take, confirm and pass on your order
To hand the conversation to a human when you ask for one
To keep the service working — diagnosing faults, preventing spam and abuse
To count message volume for billing the business (aggregate counts, not message content)

We do not sell your data. We do not use your conversations for advertising, and we do not use them to train our own AI models.

3. Who else sees it

We share the minimum necessary with service providers who process data on our behalf:

Provider	What it handles
Meta Platforms (WhatsApp Business Platform)	Delivers messages to and from WhatsApp
Anthropic, Google and OpenAI	Generate the agent’s replies and power product search. Message content is sent for processing; these providers do not use it to train their models under our business terms
Resend	Sends operational email to the business (never marketing to you)
Polar	Subscription billing for the business — no customer chat data
DigitalOcean	Hosting; data is stored on servers we control

We also share order details with the business you messaged, and with its delivery staff where an order must be delivered. We disclose data to authorities only where the law requires it.

4. How long we keep it

Conversations: kept while they are useful for service and support, and deleted on request. A business may clear its conversation history at any time.
Orders: kept for the business’s accounting and dispute-handling needs.
Blocked numbers: kept until unblocked, so abuse protection continues to work.

5. Your rights

You can ask us to:

tell you what data we hold about you;
correct anything that is wrong;
delete your conversation history and personal details;
stop messaging you — simply stop the chat, or tell the agent you want to opt out.

Write to the address in section 8 and we will respond within 30 days. If you are in a jurisdiction with additional statutory rights, such as the UAE Personal Data Protection Law, the EU or UK GDPR, those rights apply and we will honour them.

6. Security

Traffic is encrypted in transit with TLS. Access to production systems is restricted to named administrators using key-based authentication. Webhook traffic is authenticated, and our databases are not exposed to the public internet.

7. Children

Our agents are intended for adults placing orders with a business. We do not knowingly collect data from children under 13. If you believe a child has sent us personal data, contact us and we will delete it.

8. Contact us

For any privacy question or request:

Email: [email protected]
Phone / WhatsApp: +971 52 344 7118

TechToony FZC, United Arab Emirates.

9. Changes

If we change this policy we will update the date at the top of this page. Material changes will be announced through the businesses that use our agents.